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Herzberg’s empirical studies are based on conditions in 11 American companies in the 1960s and should be read in that perspective. According to Herzberg, job satisfaction is influenced by a number of job factors, which separately give the individual employee either more or less satisfaction, or more or less dissatisfaction. Through his studies, Herzberg discovered that employees do not evaluate the significance of the individual factors on one scale ranging from satisfied to dissatisfied, but rather on two separate scales: One that ranges from satisfied to dissatisfied, and one ranging from dissatisfied to satisfied.

In our example, this could be particularly complicated patient cases involving several wards. g. when operating and making diagnoses. In a cross-functional team organization, it is often necessary to establish a cross-functional management team; the management teams’ decisions will appear more legitimate to the individual occupational group when the group is represented within the team. An example which illustrates this very clearly is a ward at a hospital where the head nurse changed the staffing in the management team consisting of a managing consultant doctor and a head nurse, and in stead left it to the head nurse to manage the ward.

The main characteristics can be summarized from the figure below with the stages of the decision model: 1. When we study a person’s choices of actions, we must always use the person’s reference frame as a starting point. Rationality should be perceived as linked to a specific reference frame. The person who is to make a decision will always have a simplified model of the situation which exists. The model is called the situational definition or situational understanding, cf. 14. 2. The elements of situational understanding are not taken for granted in the analysis; they will be the result of a number of psychological and sociological processes.

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